Frequently Asked Questions

Akron, Peninsula, Cuyahoga Falls, Twinsburg, Streetsboro, Fairlawn, Bath, Medina, Wadsworth, Strongsville, North Ridgeville, Lakewood, Westlake, Cleveland, Beachwood, Chagrin Falls, Mentor and surrounding areas.

Contact Custom Care Rehab if you're not sure if we serve your area.

A Vestibular Therapist is a specialist in the field of dizziness. Dizziness can come from many sources. Some being inner ear disorders like BPPV (“inner ear “crystals”), vestibular neuritis, migraines, motion sickness, surgeries, brain traumas; including concussion, disease, or stroke. The benefit a a vestibular therapist is the extensive knowledge is vestibular disease, ability to identify eye movement abnormalities, and testing other signs and symptoms that lead to the correct diagnosis and therefore treatment to get you better quicker.

No, the state of Ohio allows for “Direct Access”. This means a patient is permitted to access a physical therapist without a referral from their physician; thus allowing for quicker treatment when you are injured. A physical therapist in Ohio is however required to notify a patients physician within 5 days of evaluation that you are under a therapist care, unless you specifically state otherwise. Also, a therapist must refer back to a physician if no progress is seen within 30 days or there is a decline in medical status.

However, Medicare patients are required to obtain a script. Physician scripts can be faxed to 234-678-3387. Additionally if you wish to seek reimbursement from your insurance company, they may require a script.

We offer 4 womens health oriented programs because we believe strong women are the foundation of our families and community.

1.) StrongHER Bones: program for osteoporosis treatment and managment. A 12 week resistance training, moderate intensity, strengthening program

2.) StrongHer Mommas: Prenatal and Postnatal fitness: focusing on safe exercises during and after pregnancy to maintain strength, flexibility, and overall wellness

3.) StrongHer Synergy: Restoration and Renewal Program for Women with Big Lives

4.) StrongHer Bodies: Diabetes Prevention Program

We do not contract with insurance companies. This allows us to provide uninterrupted personalized care as you need it not based on how many visits we can bill an insurance company. However, we any persons with a commercial plan can be provided with a super bill/receipt with all the information you need to file a claim with your insurance company for out of network reimbursement. After an out of network deductible is met a insurance may in fact reimburse your claim. It is best to call your insurance company and check your out of network benefits prior to starting therapy. Custom Care Rehab cannot guarantee reimbursement for out of network claims but can provide further information to insurance companies to help a person obtain reimbursement.

We accept all forms of payment; cash, checks, credit cards, HSA/FSA cards.

Easy to follow accessible virtual visit using HIPPA compliant site doxyme.com. No downloads or accounts necessary, your therapist will send you a link to join appointment at schedule date & time.

Yes. Please contact us to go over insurance information. We will bill Medicare for your therapy. Please, know that we are not contracted with Medicare Advantage plans, however many plans care out of network benefits. We will review your out of network to see if they will pay completely or just a large portion. Most PPO plans have very good out of network benefits and will cover some if not most of the service. HMO plans are likely out of network and would be a cash pay service; again we will check insurance benefits.

All wellness services are not covered by Medicare and will be self pay at time of service. Yes. Please contact us to go over insurance information. We will bill Medicare for your therapy. Please, know that we are not contracted with Medicare Advantage plans, however many plans care out of network benefits. We will review your out of network to see if they will pay completely or just a large portion. Most PPO plans have very good out of network benefits and will cover some if not most of the service. HMO plans are likely out of network and would be a cash pay service; again we will check insurance benefits.

All wellness services are not covered by Medicare and will be self pay at time of service.